Terms & Conditions

Helpnaw – Terms & Conditions

Last Updated: October 2026

Welcome to Helpnaw.

Helpnaw is a platform designed to help people connect with others for genuine needs, opportunities, skills, services, hiring, work-related opportunities, and Qard-e-Hasana-related requests.

By creating an account, accessing, or using the Helpnaw website, application, or related services, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use Helpnaw.

1. About Helpnaw

Helpnaw is a technology platform that allows users to create and discover posts, communicate with other users, share relevant information, find work opportunities, hire people, share skills or experience, and publish requests related to Qard-e-Hasana.

Helpnaw is a platform and facilitator only. Unless explicitly stated otherwise, Helpnaw does not directly provide employment, professional services, financial assistance, or guarantees between users.

Any transaction, employment arrangement, service agreement, financial assistance, or other agreement made between users is made directly between those users.

2. Eligibility

You must be at least 18 years old to create and use a Helpnaw account.

By using Helpnaw, you confirm that:

• You are legally capable of entering into these Terms.
• The information you provide is accurate and truthful.
• You will not create an account using another person’s identity.
• You will not maintain multiple accounts for deceptive, fraudulent, or abusive purposes.
• You will comply with applicable laws and regulations.

Helpnaw may restrict or refuse access to users who do not meet these requirements.

3. Account Registration

Users may be required to provide information such as their name, mobile number, email address, password, profile information, location, and other information necessary for the operation and safety of the platform.

You are responsible for maintaining the confidentiality of your account credentials.

You are responsible for activities performed through your account and must immediately notify Helpnaw if you believe your account has been accessed or used without authorization.

Helpnaw may suspend, restrict, or terminate accounts that contain false information, violate these Terms, or create risks to other users or the platform.

4. User Verification

Helpnaw may offer identity or profile verification to improve platform safety and trust.

Verification may require users to provide information or documents such as:

• Full name
• Age
• Address or location
• Mobile number
• National identification information or other acceptable identity documentation
• Profile photograph
• Profession or work-related information
• Other information reasonably required for verification

Submitting information for verification does not guarantee approval.

Helpnaw may request additional information, conduct reasonable checks, reject verification, suspend verification, or remove verification where information is inaccurate, suspicious, fraudulent, duplicated, or otherwise unsuitable.

Users must not submit another person’s identity documents or personal information without lawful authorization.

5. User-Generated Content

Helpnaw allows users to create and publish content, including posts, text, photographs, profile information, reviews, ratings, and other user-generated material.

Users are solely responsible for the content they submit or publish.

You must ensure that your content is:

• Truthful and not intentionally misleading.
• Relevant to the purpose of the post.
• Lawful.
• Respectful toward other users.
• Free from fraud, harassment, threats, discrimination, or abuse.
• Free from content that violates another person’s rights.

Helpnaw may review, moderate, edit, restrict, remove, or disable access to content that violates these Terms, applicable law, or platform safety requirements.

6. Prohibited Content and Activities

Users must not use Helpnaw to:

• Commit, promote, facilitate, or encourage illegal activities.
• Defraud, scam, deceive, or financially exploit another person.
• Impersonate another person or organization.
• Use fake identity or misleading information.
• Harass, threaten, bully, stalk, or abuse another person.
• Publish sexually explicit or exploitative content.
• Publish or facilitate child sexual abuse or exploitation.
• Promote human trafficking or exploitation.
• Promote illegal drugs, weapons, or other prohibited goods or services.
• Publish hateful or violent content targeting individuals or groups.
• Publish malware, malicious code, phishing links, or harmful content.
• Collect another user’s personal information without lawful reason or consent.
• Use Helpnaw for spam or mass unsolicited messages.
• Manipulate ratings, reviews, likes, or other platform features.
• Create fake accounts to manipulate the platform.
• Publish misleading job opportunities or fraudulent employment offers.
• Request or offer illegal services.
• Use Helpnaw for any activity that could harm another user or the platform.

Helpnaw may remove prohibited content and take appropriate action against the responsible account.

7. Qard-e-Hasana / কর্জে হাসানা

Helpnaw may allow users to publish posts expressing a genuine need for Qard-e-Hasana or offering support in accordance with applicable law and platform rules.

Helpnaw itself does not guarantee, approve, arrange, provide, or collect any Qard-e-Hasana or financial assistance unless a specific service is expressly introduced by Helpnaw in accordance with applicable law.

Users are responsible for independently evaluating any request, offer, agreement, repayment arrangement, and the identity or credibility of another user.

Users must not use Qard-e-Hasana posts to:

• Conduct fraud or deception.
• Misrepresent a financial need.
• Collect money through false claims.
• Facilitate illegal financial activity.
• Circumvent applicable laws or regulations.

Helpnaw may remove or restrict Qard-e-Hasana-related content that appears fraudulent, misleading, illegal, or unsafe.

8. Find Work / কাজ খুঁজছি

Users may publish posts describing their skills, experience, availability, or interest in finding work.

Helpnaw does not guarantee employment, income, salary, job placement, or the legitimacy of any employer or job opportunity.

Users must independently verify employment conditions, salary, location, responsibilities, identity, and other relevant details before accepting a job.

Users must not publish fraudulent, exploitative, illegal, discriminatory, or misleading employment opportunities.

9. Hire People / কর্মী নিয়োগ

Users may publish posts when they need someone to perform a task, service, or job.

Users are responsible for clearly describing the work, requirements, compensation, location, and other relevant conditions.

Helpnaw does not guarantee the quality, identity, skills, reliability, availability, or conduct of any person offering or seeking work.

Any employment, service, payment, or contractual relationship is between the relevant users.

10. Communication and Messaging

Helpnaw may provide messaging and communication features that allow users to communicate with one another.

Users must use these features responsibly.

Users must not use messaging or communication features for:

• Harassment or threats.
• Fraud or scams.
• Spam.
• Unwanted sexual content.
• Illegal activities.
• Abuse or intimidation.
• Sharing harmful or malicious links.
• Unauthorized collection of personal information.

Users should avoid sharing sensitive personal information unless necessary and appropriate.

Helpnaw may take action against accounts that misuse communication features.

11. Reporting and Blocking

Helpnaw may provide in-app tools for reporting posts, users, messages, or other content that violates these Terms or creates a safety concern.

Users are encouraged to report suspicious, fraudulent, abusive, or prohibited content through the available in-app reporting system.

Where available, users may block another user to prevent unwanted interaction.

Helpnaw may review reports and take appropriate action, including removing content, restricting features, suspending accounts, or permanently terminating accounts.

Submitting a report does not guarantee that a specific action will be taken, as Helpnaw may evaluate each report based on available information and applicable rules.

12. Ratings, Reviews and Likes

Helpnaw may provide ratings, reviews, likes, or similar features.

Users must provide honest and genuine feedback.

Users must not:

• Create fake reviews.
• Manipulate ratings.
• Offer or accept payment for fake reviews.
• Use multiple accounts to manipulate ratings.
• Post reviews intended solely to harass or damage another person.
• Publish false allegations presented as facts.

Helpnaw may remove fraudulent, abusive, or manipulated ratings and reviews.

13. Bonuses and Rewards

Helpnaw may offer promotional bonuses, rewards, or incentives from time to time.

Eligibility, amount, conditions, and availability of any bonus may vary and may be changed or discontinued by Helpnaw.

A bonus may require account verification, an eligible post, approval of submitted content, or other conditions.

Users must not create multiple accounts, fake posts, duplicate content, or otherwise manipulate the system to obtain bonuses.

Helpnaw may cancel or recover bonuses obtained through fraud, abuse, duplicate accounts, false information, or violation of these Terms.

14. Boosted Posts

Helpnaw may allow eligible users to pay for boosted or promoted posts.

Boosting may increase the visibility of a post but does not guarantee a specific number of views, responses, customers, jobs, donations, financial assistance, or other results.

A boosted post must still comply with these Terms and may be rejected or removed if the underlying content violates Helpnaw’s rules.

Any applicable price, duration, eligibility, and conditions will be displayed before the relevant purchase or activation.

15. Advertising

Helpnaw may offer advertising opportunities, including promotional banners, advertising sliders, sponsored content, or other advertising formats.

Advertisers are responsible for ensuring that their advertisements are accurate, lawful, and compliant with applicable advertising requirements.

Helpnaw may reject, remove, suspend, or modify an advertisement that violates these Terms, applicable law, platform policies, or safety requirements.

Advertising does not constitute an endorsement or guarantee by Helpnaw of the advertised product, service, company, or individual.

16. Payments

Where Helpnaw provides paid features, users may be required to make payments through supported payment methods or payment service providers.

Payment processing may be handled by third-party payment providers.

Users are responsible for providing accurate payment information and following the payment provider’s applicable terms.

Helpnaw does not store payment credentials unless expressly stated in the applicable Privacy Policy or payment process.

Any applicable fees, prices, payment conditions, cancellation rules, and refund rules will be displayed where relevant.

17. Refunds and Disputes

Unless otherwise stated at the time of purchase or required by applicable law, payments for digital promotional services such as boosts or advertising may not be refundable after the service has been activated or delivered.

If a payment is charged but the purchased feature was not activated because of a technical problem, users may contact Helpnaw support for review.

Helpnaw may investigate payment disputes and determine an appropriate resolution based on transaction records, system logs, and applicable policies.

18. Third-Party Services

Helpnaw may use third-party services for payments, authentication, analytics, communications, hosting, security, maps, advertising, or other functionality.

Third-party services may have their own terms and privacy policies.

Helpnaw is not responsible for independent failures, policies, or actions of third-party services, except where responsibility cannot legally be excluded.

19. Location Information

Some Helpnaw features may use approximate or device-based location information to provide relevant location features, such as displaying the approximate distance between users or posts.

Users are responsible for ensuring that their device permissions and location settings are configured according to their preferences.

Location information should not be considered an exact indication of a user’s physical address.

20. User Privacy

Helpnaw may collect and process personal information necessary to provide, secure, improve, and operate its services.

The collection, use, storage, and sharing of personal information are described in Helpnaw’s separate Privacy Policy.

The Privacy Policy forms a separate document and should be reviewed by users before using the service.

Users should not publish sensitive personal information publicly unless they understand the potential risks.

21. User Content License

By submitting content to Helpnaw, you retain ownership of your lawful content.

However, you grant Helpnaw a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, format, and otherwise use that content as reasonably necessary to operate, provide, maintain, improve, secure, and promote the Helpnaw service.

This license does not transfer ownership of your content to Helpnaw.

You represent that you have the necessary rights and permissions to submit the content you publish.

22. Intellectual Property

The Helpnaw name, logo, branding, website design, software, graphics, text, and other original materials provided by Helpnaw may be protected by intellectual property laws.

Users may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Helpnaw’s intellectual property without appropriate authorization, except where permitted by applicable law.

User-generated content remains subject to the rights of its respective owner.

23. Platform Availability

Helpnaw aims to provide a reliable service but does not guarantee that the website, application, or any feature will always be available, uninterrupted, secure, or error-free.

Services may occasionally be unavailable due to maintenance, technical problems, updates, security incidents, third-party service failures, or circumstances beyond Helpnaw’s reasonable control.

24. No Guarantee of User Conduct or Results

Helpnaw does not guarantee:

• The identity or honesty of any user.
• The accuracy of user-generated information.
• The quality of work or services offered by users.
• That a job opportunity is genuine.
• That a person requesting assistance has a genuine need.
• That a Qard-e-Hasana request will receive support.
• That an advertiser’s product or service is suitable.
• That a boosted post will produce a specific result.
• That users will receive employment, financial assistance, customers, income, or any particular outcome.

Users are responsible for exercising appropriate caution and conducting their own verification before entering into agreements with other users.

25. User-to-User Transactions and Agreements

Any agreement, employment relationship, service arrangement, financial assistance, payment, purchase, or other transaction between users is entered into at the users’ own responsibility.

Helpnaw is not a party to such agreements unless explicitly stated otherwise.

Users should use appropriate caution and comply with applicable laws when dealing with another user.

26. Safety and Personal Meetings

If users decide to meet in person, they should take reasonable safety precautions.

Users should consider meeting in public places, informing trusted people about meetings, and avoiding situations that may place them at risk.

Helpnaw does not guarantee the safety, identity, or conduct of another user.

27. Account Suspension and Termination

Helpnaw may temporarily suspend, restrict, or permanently terminate an account if:

• The user violates these Terms.
• The user provides false or misleading information.
• The user engages in fraud or abuse.
• The user publishes prohibited content.
• The user manipulates bonuses, ratings, or platform features.
• The account creates a security or safety risk.
• Required by law or a valid legal request.
• Continued access may harm Helpnaw, its users, or third parties.

Where appropriate, Helpnaw may provide an opportunity to appeal or clarify the issue.

Termination does not remove obligations or liabilities that arose before termination.

28. Account Deletion

Users may request deletion of their Helpnaw account through the available account deletion process or other method provided by Helpnaw.

Deletion may result in the removal or anonymization of certain account information, subject to legitimate legal, security, fraud-prevention, dispute-resolution, or record-keeping requirements.

Certain content may remain visible in anonymized or legally required form where permitted by applicable law.

29. Changes to the Service

Helpnaw may modify, add, suspend, or discontinue features or services from time to time.

Helpnaw may also update these Terms when necessary to reflect changes to the service, law, security requirements, or business practices.

Updated Terms will be published on the website or application.

Continued use of Helpnaw after the updated Terms become effective constitutes acceptance of the updated Terms, where legally permitted.

30. Disclaimer

To the maximum extent permitted by applicable law, Helpnaw provides its platform and services on an “as is” and “as available” basis.

Helpnaw does not guarantee that the service will always be uninterrupted, completely secure, error-free, or free from harmful content submitted by users.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Helpnaw shall not be responsible for losses, damages, disputes, injuries, fraud, financial loss, employment disputes, service failures, or other consequences arising primarily from interactions, agreements, transactions, or conduct between users.

This limitation does not apply where liability cannot legally be excluded or limited.

32. Indemnification

To the extent permitted by applicable law, users agree to defend, indemnify, and hold harmless Helpnaw, its owners, operators, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• The user’s violation of these Terms.
• The user’s unlawful or fraudulent conduct.
• The user’s content.
• The user’s violation of another person’s rights.
• The user’s transactions or agreements with other users.

33. Applicable Law and Disputes

These Terms shall be interpreted and applied in accordance with the laws applicable to Helpnaw and its operations, subject to any mandatory rights or protections granted to users under applicable law.

Any dispute should first be brought to Helpnaw through the available support channels so that the matter can be reviewed and, where possible, resolved informally.

Nothing in these Terms prevents a user from exercising any legal right or remedy that cannot lawfully be waived.

34. Contact and Support

For questions, complaints, reports, account issues, or other concerns regarding Helpnaw, users may contact Helpnaw through the official support channels displayed on the website or application.

Users should use the in-app reporting system where available for reporting posts, users, messages, or other objectionable content.

35. Acceptance of These Terms

By registering for an account, accessing, or using Helpnaw, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, you must not create an account or use Helpnaw.

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